TETERBORO, N.J. (AP/WJHL) – Wal-Mart wants to up its game during the holiday season. The world’s largest retailer plans to deploy “holiday helpers” stationed at the checkouts.
They’ll direct customers to registers with shorter lines or even run back to the aisles to pick up an item a customer forgot.
Walmart has been working to improve service in its stores, as customers who could easily shop online become more demanding about price, selection and service.
Walmart says it is adding millions of items to Walmart.com in the coming months.
“We are listening to our customers and looking for ways to simplify their busy lives,” said Judith McKenna, chief operating officer, Walmart U.S. “Whether our customers are checking items off their grocery lists or their kids’ holiday lists, we want to make their shopping experiences easy and fun. This includes having clean, fast and friendly stores, an easier check out experience and enabling customers to shop seamlessly through services like Pickup.”
Walmart told News Channel 11 it’s deploying existing associates to serve as holiday helpers.
Copyright 2016 The Associated Press.