US regulators: Official recall of 1M Samsung Note 7 phones

See information below on what to do if you have one of these phones

(Source: ABC News)
(Source: ABC News)

BETHESDA, MD (AP) – U.S. regulators are issuing an official recall of Samsung’s Galaxy Note 7 phone because of the risk that its batteries can explode or catch fire.

Samsung already has voluntary recalled the devices, but the U.S. Consumer Product Safety Commission is stepping in on a formal recall.

Samsung says it has confirmed a few dozen instances of the problem, out of 2.5 million phones sold. Samsung promised replacement devices, but that was put on hold while regulators reviewed the situation.

The recall comes at a crucial time for Samsung, as its rival Apple just announced its own latest versions of the iPhone. The Note series is one of Samsung’s most expensive, and demand for the phone had been high.

The following information is from the CPSC:

Consumer Contact
Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.

Incidents/Injuries
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Remedy
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.  Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.  Go to www.samsung.com for more details.

Carrier/Retailer   Phone Web
AT&T 1-800-331-0500 http://www.att.com/esupport/
Best Buy 1-888-237-7289 http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Sprint 1-888-211-4727 http://newsroom.sprint.com/news-releases/
T-Mobile 1-844-275-9309 http://t-mo.co/Note7_Exchange
U.S. Cellular 1-888-944-9400 http://www.uscellular.com/about/
Verizon 1-800-922-0204 http://www.verizonwireless.com/smartphones/

Sold at:
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.

See also: 

Copyright 2016 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed. 

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